Refund policy

 Refund & Return Policy

At HIBA’S BOTANICS, we want you to have a positive shopping experience. Please read the following policy before placing your order.

Returns

We accept returns only for products that arrive damaged, defective, leaked, or incorrect.

To request a return, please contact us within 48 hours of receiving your order through WhatsApp at 03711602560.

Please provide:

Your order number

Clear photos/videos of the product and packaging

A brief description of the issue.

Products must be unused and in their original packaging. Due to hygiene and safety reasons, opened or used hair and skin care products cannot be returned unless the product was damaged, defective, or incorrect upon delivery.

Non-Returnable Items

Returns are not accepted for:

* Products that have been opened or used

* Products damaged after delivery due to customer handling

* Change of mind after opening or using the product

* Products without their original packaging

Damaged or Incorrect Orders

If you receive a damaged, leaked, defective, or incorrect product, please contact us within 48 hours of delivery. After reviewing the provided evidence, we may arrange a replacement or another appropriate resolution.

 Refunds

If a refund is approved, the refund amount and method will be communicated to you after reviewing your case.

Shipping charges are generally non-refundable unless the issue was caused by an incorrect, damaged, or defective product sent by HIBA’S BOTANICS.

 Contact Us

For return or refund assistance:

WhatsApp: 03711602560

Instagram/Facebook/TikTok: @hibasbotanics

Website: (http://www.hibasbotanics.com)